Brightline Trains E-Tickets

Brightline Trains E-tickets are available as follows:

• Standalone 9B/450 Interline Interline

Standalone sales (ticketed on 9B plate) are possible in these BSP/ARC markets:

• ARC USA
• BSP Australia
• BSP Austria
• BSP Belgium/Netherlands/Luxembourg
• BSP Canada
• BSP Czech Republic
• BSP Finland
• BSP France
• BSP Germany
• BSP Hong Kong
• BSP India
• BSP Indonesia
• BSP Ireland
• BSP Italy
• BSP Japan
• BSP Macao
• BSP Malaysia
• BSP Mexico
• BSP Norway
• BSP Scandinavia – Open in Sweden, Denmark, Estonia, Latvia and Lithuania.
• BSP Singapore
• BSP South Korea
• BSP Switzerland/Liechtenstein
• BSP Taiwan
• BSP Thailand
• BSP UK
• BSP Vietnam

GDS Participation

• Abacus
• Amadeus
• Apollo
• Axess
• Galileo
• Infini
• Sabre
• Sirena Travel
• SITA
• Travel Sky
• Topas
• Worldspan

Eligibility

• Available worldwide.

Train Range

• 9B 3800-3999

Booking Classes

Commission

Please check fare rules for details.

Auto Cancellation of Booking

• If booking not ticketed 36 hours before departure, the booking will be auto cancelled.

Discounts

• Infants 2 years of age and under ride free without a ticket if no seat is required. The infant must be accompanied on all services in the same compartment by an adult.
• Child fare is only available for children under the age of 13 in Smart Class on routes to and from Orlando. Child fare is not available in Premium class or on other routes.

Groups

Up to 9 passengers with unique names per PNR when booking with 9B. Example: A group of 20 pax will be booked on three different PNRs (PNR 1: 9 pax, PNR 2: 9 pax, PNR 3: 2 pax).

GDS Availability Display

• The image below is a typical GDS availability display demonstrating a possible itinerary between Orlando and Miami:
• 

PNR Booking

• Below is an example of a PNR booked on the GDS by a travel agent or an airline ticketing officer (ATO):
  

SSR CTCE:

When issuing on 9B/450 plate please use “ SSR CTCE” format at the booking time in order to communicate PAX email address to 9B so that 9B could send an email 72 hours to departure reminding passenger about compulsory check-in on accesrail.com.

SSR Requests:

For wheelchair space reservation please use SSRs: WCBD, WCBW, WCHC, WCLB. If confirmed, a wheelchair space will be reserved. Assistance getting on and off is not guaranteed.

Refunds:

Please check tariff rules for details.

Please contact point of sale for refunds.

Check-in

Brightline Trains Ticket

The issued travel documents are a Brightline Trains Ticket along with a bar code, as seen below, and a page containing information on connections between airports and train stations.

Note: For passengers transiting Miami airport and Miami train station, a shuttle service will be included and indicated on the main ticket.

Period of Validity

• Scheduled train departure time (indicated on the boarding pass).
• In case of flight delay, please contact Brightline customer service at the train station.

Seat reservations

An assigned seat is included in the printed boarding pass after the passenger check-in

Baggage policy

Inter-modal Baggage policy :

Carry-on Items

Up to two (2) carry-on items per passenger are allowed on board BL trains, subject to space availability. Each standard size carry-on item must not exceed 50 lbs. (22 kg) in weight and 28″ x 22″ x 14″ (71 x 56 x 35 cm) or 64 linear inches (162 linear cm) in exterior dimensions. Items must fit comfortably within the overhead luggage area, under the seat or in the luggage tower available in each train coach. Items may not be stored in empty seats, aisles, vestibules or other areas where they present a safety hazard or cause annoyance to other passengers.

Additional small personal items needed for the duration of the trip may be carried on the train and will not count toward the carry-on allowance. Such items include but are not limited to:

• Required medical devices and containers
• Pillows, blankets and outer garments
• Small briefcases and purses
• Umbrellas
• Non-alcoholic liquids and food

Checked Bag

• Brightline will waive fees up to (2) Checked bags in SMART Business Class and PREMIUM First-Class, 3+ bags are subject to baggage fee.
• Documentation will need to be provided: AccesRail/Brightline Boarding Pass, Inbound/Outbound Flight Boarding Pass.
• Limited space available for Checked Bags.
• Must check-in Must check-in 40 minutes prior to departure at Guest Services to Check Bags.
• For stations with no Guest Services desk, the customer has to bring all bags on the train (no checked bags).

Airport Transfers

• Download Sales Manual

FAQ

1. 1. Is Brightline a BUS or TRN?
      Brightline is a train (TRN) service. Note, a shuttle service between MIA and EKW.
   2. Do I have to check-in?
      Yes, passengers must check-in in order to receive their actual travel document which they will use to board the train. Passengers can check-in on AccesRail for each segment of their journey.
   3. Can I upgrade my ticket?
      Unfortunately, tickets are unable to be upgraded at the station or while on the train.
   4. How do I get to Miami Brightline Station from Miami Airport?
      A shuttle service is available for passengers booked to/from Miami Airport (MIA). Tickets will indicate if shuttle is included under “Extras”.
   5. How early should I arrive at the train station?
      Passengers should arrive at the train station 40 minutes prior to train departure.
   6. Who can I contact for further assistance?
      Please contact 9B AccesRail at info@accesrail.com for further questions or check-in assistance.

Delays

In case of train delays, passengers must contact the issuing airline carrier for assistance.

In case of flight delays, passengers will be accommodated by visiting the Brightline Trains Agent Service Desk on the next available departure.